Job Description

Housekeeping Manager

Kimpton Era - New York, NY

Extell Hospitality Services

Extell Hospitality Services is a dynamic extension of Extell Development Company, blending expertise in asset management, hotel and food & beverage operations with fiscal precision and innovative marketing. Headquartered in New York City and Deer Valley, Utah, Extell Hospitality Services is committed to elevating the art of hospitality with strategic, results-driven excellence.

Location

Perfectly positioned at Rockefeller Center's doorstep with a bird's eye view of the bustling plaza below, the 33-story design-forward hotel, developed by Extell, offers expansive, coveted views of the city skyline. The third New York City addition to the Kimpton portfolio, the striking tower features 529 guest rooms and inspired social spaces, including two full-service restaurants, a lobby lounge and a rooftop bar. Additional amenities include a fitness center and two spaces to host unique meetings and social gatherings.

Overview:

The Housekeeping Manager is a key operational leader responsible for overseeing the daily activities of the housekeeping team to ensure exceptional cleanliness and create an outstanding guest experience. This role actively supports the well-being and development of colleagues while meticulously maintaining guest rooms, public areas, and back-of-house spaces. Working closely with the Assistant Director of Housekeeping, the Housekeeping Manager focuses on direct supervision, adherence to established standards, and fostering a positive and productive environment for both guests and the housekeeping team.

Key Responsibilities:

• Operational Oversight:
• Direct and supervise the daily tasks of the housekeeping team, including room attendants and house attendants.
• Execute daily assignments and procedures as set by senior leadership, ensuring maximum productivity and adherence to high standards.
• Conduct regular, detailed inspections of guest rooms, public areas, and back-of-house areas to ensure compliance with all cleanliness, safety, and brand standards.
• Oversee the distribution and management of guest amenities, linen, and cleaning supplies for optimal use.
• Work in close coordination with the Front Office and Engineering departments to facilitate smooth guest experience and address any maintenance issues promptly, escalating complex issues to the Director or Assistant Director.
• Actively assist Room Attendants and Public Area Attendants as needed with cleaning and/or stripping rooms, linen delivery, guest requests, and other hands-on tasks to support the team and ensure operational flow.
• Team Leadership & Colleague Experience:
• Assist the Assistant Director of Housekeeping with the training, onboarding, and ongoing development of new and existing housekeeping staff, reinforcing best practices and departmental procedures.
• Provide direct coaching, constructive feedback, and recognition to team members, identifying opportunities for growth and fostering a supportive work environment.
• Manage staff shifts and breaks, ensuring adequate coverage and adherence to labor guidelines while prioritizing colleague well-being.
• Address immediate employee concerns and minor disciplinary matters, escalating more complex issues to the Assistant or Director of Housekeeping, always promoting a fair and respectful workplace.
• Quality Assurance & Standards Adherence:
• Implement and enforce established cleaning and sanitation protocols, ensuring strict adherence to health and safety regulations to guarantee a safe and comfortable environment for guests and colleagues.
• Monitor quality assurance programs on a day-to-day basis, reporting findings and suggesting improvements to the Assistant Director of Housekeeping.
• Ensure proper care, maintenance, and storage of all housekeeping equipment, reporting any malfunctions or repair needs.
• Stay informed on brand standards and departmental policies and procedures, ensuring the team is fully compliant.
• Exceptional Guest Experience:
• Monitor and control the daily usage of linens, cleaning supplies, and guest amenities, helping to manage inventory levels and minimize waste.
• Assist in tracking departmental expenses and identifying opportunities for operational efficiencies under the guidance of the Assistant Director.
• Support the Assistant Director in preparing requisitions for supplies and equipment.

Qualifications

Proven experience of 2-4 years of previous experience in housekeeping supervisory role, preferably in a full-service hotel or large hospitality environment. Proven experience in a high-volume, fast-paced urban market, preferably New York City.

Skills:

• Strong leadership capabilities with a genuine commitment to developing and supporting a team.
• Solid understanding of cleaning chemicals, equipment, and sanitation standards.
• Excellent communication and interpersonal skills, with the ability to give clear instructions, provide constructive feedback, and build positive relationships with colleagues and guests.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with hotel property management systems (PMS) and basic computer skills.
• Exceptional organizational skills and meticulous attention to detail.
• Ability to work flexible hours, including evenings, weekends and holidays, as needed.
• Ability to work effectively under pressure and manage multiple priorities.

Physical Requirements:

• Ability to stand, walk, bend, stoop, and lift for extended periods.
• Ability to lift and carry up to 25 pounds.
• Manual dexterity to operate cleaning equipment and handle supplies.

Why Join Extell Hospitality Services?

EHS is dedicated to delivering exceptional hospitality through operational excellence and innovative strategies. This role provides an opportunity to lead a high-profile property and contribute to the success of a flagship operation in one of the world's most dynamic environments.

Typical Compensation Range:

• Base Salary: $75K - $85K

Additional Considerations:

• Benefits: Comprehensive health, dental, vision, 401(k) matching, and other standard perks.

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